Privacy Policy
At Hydroway (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and share information when you visit hydroway.com or purchase products from our shop.
Information We Collect
Personal information: name, email, phone number, billing & shipping address, and other information you provide when placing an order or contacting us.
Payment information: processed by third-party payment gateways; we do not store full card numbers on our servers.
Non-personal information: IP address, browser type, device information, pages visited, and analytics/cookie data.
How We Use Your Information
- Process and fulfill your orders (shipping, invoicing, order updates).
- Provide customer support and respond to inquiries.
- Improve and personalize the website experience.
- Send marketing communications if you have opted in (you can unsubscribe anytime).
Sharing & Third Parties
We do not sell your personal data. We may share information with:
- Payment processors (e.g., Stripe, Razorpay, PayPal) to complete transactions.
- Delivery and logistics partners for shipping orders.
- Service providers (hosting, analytics, email providers) who follow data protection standards.
Cookies & Tracking
We use cookies and analytics to improve the site. You can manage/disable cookies through your browser — note some features may stop working if cookies are disabled.
Data Security
We implement administrative and technical safeguards to protect your information. While we strive to keep data secure, no online system is 100% secure.
Your Rights
You may request access, correction, or deletion of your personal data, and opt-out of marketing. To exercise these rights, contact us at [INSERT EMAIL].
Retention
We retain personal information as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.
Contact
For questions or requests:
Email: info@hydroway.com · Phone: +971 4 5483155 · Address: Sapphire Tower, Deira, Dubai