Refund and Returns Policy
We want you to be satisfied with your purchase. If an item is defective, damaged, or incorrect, please follow the return process below.
Eligibility
- Return requests must be submitted within 7 days of delivery unless otherwise specified on the product page.
- Item must be unused (unless defective) and returned in original packaging wherever possible.
Non-returnable Items
Certain products are not eligible for return, including items that have been installed, custom-made, or damaged due to misuse.
How to Request a Return
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- Email info@hydroway.com with your order number, photos of the issue, and a brief description.
- Our support team will review and, if approved, guide you through the return shipment process.
Refunds & Timelines
Once we receive and inspect the returned item, we will process refunds within 7–14 working days. Refunds are issued to the original payment method unless otherwise agreed.
Replacements
If a product is defective or the wrong item was sent, we will arrange a replacement at no extra cost when available.
Shipping Costs
Return shipping costs are covered by Hydroway only for approved returns due to defects or shipping errors. For buyer’s remorse returns, shipping costs may be the customer’s responsibility.
Store credit or exchanges can be offered at Hydroway’s discretion. Make sure to keep packaging and proof of purchase until the return is completed.
Contact
Questions or return requests:
Email: info@hydroway.com · Phone: +971 4 5483155·